FAQs

GENERAL ENQUIRIES

For any enquiry, big or small, please do not hesitate to contact us at KFC@handlingmatters.com.au

DELIVERY

Currently, AusPost Australian standard and express delivery options are offered on all orders at check out. Orders can be shipped Australia wide but not internationally.

We aim to deliver within 7 – 14 business days of receiving your order. We aim to meet these delivery times, and a tracking number will be available to you within 2 – 3 days of purchase.

RETURNS & REFUNDS

While we don't accept returns for unwanted items or change of mind purchases, the Australian Consumer Law (ACL) provides you with certain consumer guarantees. In the unfortunate event that the goods you have purchased from us are faulty, incorrectly described, different from the sample, not able to do what we said they would do, or are not of an acceptable quality, you may return the goods to us within a reasonable time of your purchase.

If you believe that there is an issue with your order or items please email KFC@handlingmatters.com.au as soon as possible for us to review your circumstances with you.

If you return an item (please see below for the returns address) in accordance with ACL, we'll give you a full refund through the original payment method used by you. We aim to refund you within 14 days of receiving the returned item. Please remember that you are entitled to recover reasonable postage costs from us if it is confirmed that there is a problem with the item, so please ensure that you keep your receipts to evidence these costs.

If you try to make an invalid return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake (it happens!). If we are able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Subject to ACL, we do not offer free exchanges to Australian customers.

All returned items will be refunded once our warehouse has received them.

Need a different size? Simply place a new order! Due to stock levels, we may not be able to replace your size; please check the sizing chart carefully before ordering to avoid missing out.

RECEIVED FAULTY ITEMS

All our products are checked carefully before being shipped to you however, we're really sorry if you've received a faulty item. If you belivebelieve you have received a faulty item, please email KFC@handlingmatters.com.au as soon as possible for us to review your circumstances with you. Due to limited stock levels, we may be unable to send a replacement but will provide a full refund for faulty items.

Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full. 

RECEIVED WRONG ITEM

We want to sort out any issues with incorrect items straight away. If the item or one of the items you received isn't what you ordered, please send it back to us and we'll refund you if it's incorrect. Please email KFC@handlingmatters.com.au and include your order number.

MISSING AN ITEM

We're sorry there's an item missing from your order. Some items may come in separate parcels so please do allow for an extra 1-2 days for your missing item to arrive. If the missing item does not arrive, please let us know as soon as possible and we'll do our best to help you. Please email KFC@handlingmatters.com.au and include your order number.

SIZE GUIDE

We never want to send you something that does not fit properly, so we have size guides available on our product page to help you find the perfect fit, the first time! The size guide can be found at the bottom of the product page.

The guide measurements are in cms. The chest width measures across the right to the left of the garment only and is identical to the height of the front side of the garment. 

Sizing guide

Jumper Sizing Guide

Length (cm) Chest Width(cm)
X-Small 63 46
Small 66 48
Medium 69 52
Large 72 54
X-Large 75 58
XX-Large 80 62
XXX-Large 81 64

Pet Jumper Sizing Guide

  Height (cm) Chest Width (cm) Neck (cm)
X-Small 18 27 20
Small 22 32 21
Medium 26 38 23
Large 30 44 28
X-Large 35 51 33

KFC CHARITY PARTNERS

All profits from garment sales will be donated to KFC Youth Foundation Charity Partners. The KFC Youth Foundation supports the following charity partners: The Black Dog Institute, ReachOut Australia and Whitelion.

The KFC Youth Foundation is a sub-fund of the Good2Give Community Fund ABN 75 706 087 297. Fundraising License numbers: NSW-16842, QLD-CH2502, SA-CCP3125, TAS-F1A-615, VIC-FR0014078, WA-CC20411, ACT and NT. Licences linked to 'Good2Give's ACNC registration. 

Returns Address

To return an item, please re-package securely and post to the returns address below (also found on the order slip). 
 
PO Box 320 

DEE, WHY NSW 2099